Monthly Archives: July 2014

Day Cleaning for Cost Sustainability?

Day cleaning improves occupant health and satisfaction as well as increases financial sustainability. Light cleaning like area cleaning and restroom cleaning can be done during the day shift with deep cleaning being scheduled around occupants for convenience and safety. A CIMS-certified cleaning service provider has the management experience to provide efficient day cleaning programs.

Facilities Specialist, Steve Spencer, speaks about how day time cleaning saves State Farm up to $50,000 in cleaning costs and as much as $400,000 in energy savings. Watch Video –

Improve Occupant Health

The increase in touch-point cleaning during day cleaning helps reduce cross-contamination. Studies show that reducing cross-contamination can reduce absenteeism of staff.

Elevated Cleaning Satisfaction

With Day Cleaning Services, the improved communication in area cleaning during the day promptly addresses multiple cleaning issues. Cleanliness is a significant factor in resident satisfaction.

Save up to 10% energy savings

Energy savings by using daylighting can reduce gross yearly use of budgets for electricity cost. Want to calculate how much energy you can save with daytime cleaning? Try Calculator at:

About CSG Day Cleaning Services:

CSG Day Porter Cleaning Services provide custom programs for all impact areas with continuous services, on-boarding and safety training as well as compliance with all labor laws. CSG programs are excellent for multi-tenant properties with at least 150,000 square feet of cleanable lease space.

About Contract Services Group, Inc.:

Contract Services Group, Inc. is an industry leading facilities services contractor with 40 years’ experience providing commercial janitorial, window cleaning and temporary labor services throughout California, Nevada and Arizona. CSG is committed to safety excellence, high-performing building outcomes and redefining quality partnerships.

CSG’s Facility Maintenance Technicians

Manage costs & stay productive with Facility Maintenance Technicians.

Facility Maintenance Technicians can help your facility avoid overlooking serious maintenance problems during peak periods when everyone is focused on guest services. A managed facility maintenance strategy prevents repairs with proactive maintenance and maintains equipment coatings and fresh surfaces.

Facility Maintenance programs maximize building performance and minimize disruption to your customers. Maintaining key staff like Facility Maintenance Technicians helps ensure continuous service for maintenance programs.

Hire either long term technicians or supplemental temporary staff during peak periods to complete routine maintenance checklists and track any issues that need immediate attention. Managed Housekeeping Staffing can help you form a facility maintenance strategy to manage your seasonal needs whether as-needed, routine maintenance or painting services.

About CSG Housekeeping Staffing Services:
CSG Managed Housekeeping Staffing solves seasonal hiring by providing continuous services with recruiting services, on-boarding and safety training as well as compliance with all labor laws. Our managers visit each site to develop a site specific plan and monitor the performance quality.

CSG Housekeeping Staffing can minimize your employment risks. 100% of all CSG employees meet the CSG Verification Policy compared to 40% industry average with other providers. CSG verification policy includes background checks, Safety Excellence! training, drug testing and e-Verify with W-2’s.

About Contract Services Group, Inc.:
CSG is an industry leading facilities services contractor with 40 years’ experience providing commercial janitorial, window cleaning and housekeeping staffing services throughout California, Nevada and Arizona. CSG also designs and installs window washing systems nationwide.

Your Company Reputation & Window Cleaning Services?

Hire a professional window cleaning service to protect your company resources and your reputation. Routine exterior cleaning maintains the look of your building but not all facility maintenance teams are alike. Unlicensed companies are in the news multiple times a month with near death safety violations. These very public rescues can cost lives, reputation and fines.

New Federal OSHA documents require building owners to provide safe walkway measures to rooftop workers. These regulation updates are prompting renewed focus on building inspections. Professional facility maintenance providers should have the experience and industry knowledge to maintain annual inspection processes, injury and illness prevention plans and safety training for window cleaners.

Ask about proof of insurance and company safety programs and know your industry customary costs when hiring a professional Window Cleaning Services provider.

Check on Insurance

Ask to see a copy of their proof of insurance and check the date of the policy and make sure confirm the provider carries at least $1,000,000 of coverage.


Cleaning windows involves working at heights on multi-story buildings and requires specific safety regulations compliance for maintaining worker safety. Commercial window cleaning companies must have specific equipment and relevant safety training to ensure safety of the window cleaners. Be sure your provider has Injury and Illness Prevention Plan and documents safety policies and procedures.

Don’t go cheap

Know the typical cost of window cleaning services in your area. Any company that offers a too-good-to-be-true price might be operating with illegal processes and not providing safe conditions to workers. This is a red flag sign that could cost lives. Protect your reputation and avoid fines by working with a professional team that operates in compliance with the law.

About CSG Window Cleaning Services:

CSG has created a Window Cleaning Services Decision Matrix to help companies evaluate different window cleaning contractors. The Matrix is formatted so you can use weighted values to determine the most qualified organization to service your facility.

About Contract Services Group, Inc.:

Services Group, Inc. is an industry leading facilities services contractor with 40 years’ experience providing commercial janitorial, window cleaning and temporary labor services throughout California, Nevada and Arizona. CSG is committed to safety excellence, high-performing building outcomes and redefining quality partnerships.

Meet the Expert: ISSA’s Dan Wagner

Dan Wagner, ISSA’s Director of Facility Service Programs

Dan Wagner is our CSG Expert Guest this month. CSG values the industry knowledge and best practices strategies that we have developed based on our association with Dan Wagner and ISSA. We hope to share our enthusiasm with our customers.

Check out our interview with Dan Wagner for more on how the CIMS-GB certification process has helped CSG improve and expand our services.

1.      As a CIMS-GB certified provider, CSG understands that the CIMS certification process was developed through a collaboration of constituents from the cleaning industry, facility management, and purchasing communities. In what way does the CIMS and CIMS-GB certification improve a building contractor’s operations based on this peer review?

We intentionally involved as many stakeholders as possible in the development process to ensure that the needs of all were met.  For example, we wanted to involve representatives of the facility management/ end user community in order to make sure the Standard covered key areas of focus of health and safety of facility occupants and to ensure that the cleaning service provider is capable of delivering a quality, dependable service.

At the end of the day, by involving all parties, the Standard is set up to facilitate true partnerships between a contractor and their customers and make sure that they are receiving best in class service.

2.      How does the certification process bring an increase in efficiency contractor services?

The Standard itself and the certification process forces and organization to perform an in-depth analysis of their operations in five key areas of management best practices: (1) Quality Systems; (2) Service Delivery; (3) Human Resources; (4) Health, Safety and Environmental Stewardship; and (5) Management Commitment.

By requiring an organization to focus on ensuring that they have the necessary pieces in place and have achieved implementation on the account level, the program naturally leads to an increase in efficiency and an improvement in operations overall.

3.      What improvements to staff training result from a CIMS certification?

Not only is cleaning professional training one of the hallmark requirements of the Standard but the Standard also serves to increase overall professionalism and develop a sense of pride in the worker.

We all know that there cleaning organizations that merely give lip service to training, yet is remains one of the key investments a company can make.  Further, investing in true excellence should include helping workers understand their true role as protectors of health and sustainability.  No longer are they mere “janitors,” they are now cleaning service professionals and the defenders of public health.

4.      You have discussed in other articles that while CIMS is voluntary, many industry specific laws and regulations are required. How does CIMS certification process deal with these laws?

Section four of the Standard – Health, Safety and Environmental Stewardship – is premised on making sure an organization is committed to legal and regulatory compliance as it relates to health and safety.  That said, the section includes a number of elements pertaining to federal OSHA regulations, including hazard communication, personal protective equipment, bloodborne pathogens and spill containment.

CIMS assessors certainly do not act as federal enforcement agents and the assessment is not intended to mirror a regulatory inspection but the Standard certainly does want to make sure that organizations are living up to their legal responsibilities.  The customer certainly demands it.

5.      ISSA recommends hiring a CIMS certified contractor to assure a partnership with quality successful cleaning organization. What is the specific value of a CIMS and CIMS-GB certification to the customers of a building contractor?

Let’s face it…cleaning service organizations run the gamut from the very good to the very bad.  Customers who understand the “true value of clean,” therefore, recognize that they need to be very careful in selecting a cleaning service provider and do everything they can to make sure their vendor is dependable and capable of delivering a clean indoor environment. After all, their cleaning service provider is directly responsible for protecting the health and safety of facility occupants.

CIMS and CIMS-GB certification makes the contractor selection process much easier and offers a level of assurance that a company is a quality, customer-focused organization that has the necessary management structure.  By “taking the guesswork out of the equation,” CIMS/CIMS-GB certification allows a customer to immediately identify a cleaning provider who is dependable and has proven they meet THE industry standard of excellence.

The CIMS-GB certification is now a direct compliance option in the most recent version of LEED: EBOM.  Specifically, using a CIMS-GB certified provider enables a facility to immediately meet the new “Green Cleaning Policy” prerequisite – making a LEED: EBOM applicant’s job MUCH easier!

6.      What is ISSA doing to increase exposure of the CIMS program to end users of cleaning services?

As part of the association’s larger mission to “change the way the world views cleaning,” ISSA proactively educates facility management professionals, procurement representatives, and other end users on the CIMS/CIMS-GB program and how it can be used to identify and pre-qualify dependable cleaning organizations.

This involves working very closely with end user organizations such as the International Facility Management Association (IFMA); APPA; the US Green Building Council (USGBC) and many others to help spread the word.

ISSA representatives present on CIMS and the true value of clean at end user events throughout the country and the association has an exhibition presence at all major facility management shows.  And we are always looking for additional opportunities to get the word out on why requiring CIMS/CIMS-GB certification is a no-brainer!

About Dan Wagner: Dan Wagner is ISSA’s Director of Facility Service Programs. A sought-after speaker and author on management best practices, standardization and continuous improvement, Wagner has management authority over ISSA’s programs for the facility services market, including the Cleaning Industry Management Standard (CIMS) and CIMS-Green Building program. Wagner is also a noted subject matter expert on sustainability and green cleaning, having served as an SME for the International Facility Management Association and US Green Building Council.

About CSG: Contract Services Group, Inc. is an industry leading facilities services contractor with 40 years’ experience providing commercial janitorial, window cleaning and temporary labor services throughout California, Nevada and Arizona. CSG is committed to safety excellence, high-performing building outcomes and redefining quality partnerships. From servicing our clients premiere facilities to treating our employees with dignity, we believe that quality and commitment to excellence exemplifies our business.,,